Having Games Problems?
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If you have problems with the game, please write at: support@socialpoint.zendesk.com or visit http://socialpoint.zendesk.com/home
It's important to send them your Facebook ID or the link of your Facebook Profile. Also, make sure you explain the problem clearly!
You can also call them with this number: +34 93 181 40 98
Social Point doesn't really like to be called because they are mostly busy so an email is better.
How do I report a hacker/cheater?
Send their user ID or Facebook Link to this email: support@socialpoint.zendesk.com
With an explanation or prove that he/she hacks.
When do I receive a response from Social Point?
Social Point is very busy everyday and need to read and respond to thousands of emails so sometimes you will get your response after 1 - 2 weeks.
Why doesn't Social Point respond in the weekends?
The reason is because they are closed in the weekends. They are only open from Monday to Friday.
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For some problems like game not loading, lag in the empire, units appearing as black villagers, you need to do this:
1. Try another internet browser like Google Chrome and Firefox (Never EVER use IE...) or
Safari for Mac users.
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2. Clear Your Caches
{These are not our videos}
Watch this video to learn how to clear your cache,
Internet Explorer -> http://www.youtube.com/watch?v=LKTPncO-0_g
Google Chrome -> http://www.youtube.com/watch?v=1mHyjjRLh1k
Firefox -> http://www.youtube.com/watch?v=OukBlXfOP8Y
(For Windows Users) Safari
-> http://www.youtube.com/watch?v=oXNZZeXSt2c
(For Mac users) Safari -> http://www.youtube.com/watchv=OqS8d4vwCI8&feature=related
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3. Check your internet connection
http://www.speedtest.net/ is by far the best way to check your internet Up/Down.
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4.Use Ccleaner
When the game lags, use Ccleaner.
When you click on"Run cleaner" it cleans your computer and removes unwanted waste
However, there is a list of what its going to clean.
In the list you can remove the items you don't want to clean,
Click this link to download